RMA, Warranty Claim & Technical Service Request  Company Contact Person Shipping Address Email Address Phone Number  Area Code & Phone Number Request Option - Select - Technical Support(Your request would be answered by email) Return Merchandise(30% restocking fee plus inbound shipping in buyer's expense) Under Warranty Service (Back for repair needing a RMA#, inbound shipping in buyer's expense) Out of Warranty Service (Back for repair needing a price/shipping quote & RMA#) Service Status (Need to know when the service item would be ready) Other (Please indicate it below) We accept authorized returns on unused material for up to 10 days after your receiving. There's no return or refund acceptable once the material has been used. Unused material means that the product has not be assembled, ridden or used in any way and also as new as resalable condition. All returns are subject to a 30% restocking fee. Please allow up to 7-10 business days after we receive the returned motor vehicle to process your refund. Problem Description* Invoice# Special Request, Please Indicate  General Return Policy Before any return, an RMA number must be obtained from Xbuggy. The returned product (including the service return product) must be received at our warehouse within fourteen (14) days of the date that the RMA number is issued. All service return product received after the valid warranty period (base on Expressatv's invoice date 30 days from the purchase date.) will be treated as out of warranty service.  To receive a refund, the returned product must be received at Xbuggy within fourteen (14) days of the date that the RMA number is issued and within fifteen (15) days from the purchase invoice date. If your product is not received within fifteen(15) days of your purchase date, then you shall not be entitled to any refund.  Xbuggy has the right to refuse any return that - has an expired RMA number (All the RMA numbers are lasted for 30 days in your system) - shows physical damage to the product or its packaging.  The returned product must be clearly marked with the RMA Number on the label and should be shipped in the original packaging, prepaid and insured by you in order to prevent damage during shipping. Products returned without first obtaining an RMA number shall be rejected and returned to you at your expense. If shipping costs are not paid and the system is returned to Xbuggy, then you shall be charged a storage rate in the amount of $15.00 per day of storage.  The Products returned not purchased from Xbuggy or an authorized Xbuggy' reseller, shall be rejected and returned to you at your expense. If shipping costs are not paid and the system is returned to Xbuggy, then you shall be charged a storage rate in the amount of $15.00 per day of storage. Xbuggy will not be responsible for the condition of such returned package.  Service Policy  When returning the system to Xbuggy, you must send it freight prepaid and insured. Xbuggy will not be responsible for any damages in shipment.  If Xbuggy determines that the failure of the return system was not the result of defect in parts or workmanship, Xbuggy reserves the right to charge you for parts and labor at the labor rate of $80.00 Xbuggy will advise you prior to these charges.  Upon service performed, Xbuggy will ship the product back to you by UPS Ground delivery unless you have requested for the optional Express delivery service. Xbuggy will not be responsible for delays caused by delivery services.  Cancellation Policy Once an order has been processed, it cannot be cancelled and shipment cannot be stopped. If you choose to cancel your order once it has been processed or shipped, you will be charged for return shipping (if necessary) and a 25% restocking fee. Damage Policy All of our vehicles pass a rigorous inspection before shipment to insure that they are completely functional and free of any damage. Therefore any damage to the motor powered vehicle has occurred during the shipping process. If you receive a damaged scooter, you must contact us within 3 days of receiving it so we can file a damage report with the shipping company and make arrangements to fix or replace your damaged scooter. Return Policy We accept authorized returns on unused regular scooter for up to 15 days after you receive scooter. There's no return or refund acceptable once the scooter has been used. Unused means that the product has not be assembled, ridden or used in any way. All returns are subject to a 30% restocking fee. Please allow up to 7-10 business days after we receive the returned motor vehicle to process your refund. You are responsible for • Returning the product in new, resalable condition. It must arrive unused in its original packaging, complete with all accessories and user manuals. If any original parts, accessories, documentation or packaging are used, damaged or missing, you will be charged a 30% restocking fee. • Paying all costs for return shipping charge. All returned merchandise must be shipped via FedEx or UPS only. Since you are also responsible for any damage that may occur during the return shipping process, we recommend purchasing shipping insurance on your return. If your motor vehicle is damaged in transit without shipping insurance, you will be charged a 30% restocking fee. • Writing the Return Material Authorization (RMA) number clearly on top of the package. All packages arriving without a legible RMA number written on top of the package will be considered unauthorized and will be charged a 30% restocking fee.  If you would like to return your vehicle(s), please fill out our Online Return Authorization Form. A customer service representative will e-mail you your Return Material Authorization (RMA) number and return instructions within 24-48 business hours. The parts and labor warranty covers: •All our products come with 30 warranty. • Replacement parts EXCEPT plastic parts (including color-coordinated housings); wear-and-tear items such as brakes, brake handles, tires, seats, lights and toggle switches; and damage to the engine or any other part due to abuse or misuse. • Technical support via phone or e-mail from professional motor powered vehicle experts. • Labor for the removal and replacement of or part(s) that occurs at the our service center. This warranty is effective only if the product is used under normal conditions for its intended purpose and the product receives all necessary maintenance and adjustments. We reserve the right to determine what damage is due to defective materials and what is due to product abuse or misuse. We shall not be responsible for any losses to the customer as a result of the failure of any part, including incidental or consequential loss or damage arising from injury, loss of use, loss of time, rental vehicles, loss of profits, or loss of income. There are no agreements or warranties, expressed or implied including warranties of merchantability or fitness for a particular purpose, other than those stated in this agreement. This warranty extends only to the original customer and is non-transferable.